Job Summary

City of Austin is seeking candidates for a position of Utility Account Analyst on Full Time basis located at Austin, TX. Do not forget to review the job posting carefully before apply online.

Job Title:	Utility Account Analyst
Company Name:	City of Austin
Job Location:	Austin, TX
Job Type:	Full Time
Job Category:	Government Administration
Job Link Expiry:	2023-04-15
Posted on:	Jobstri.xyz

Job Details:

About the job

Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses Or Certifications

• None.

Notes to Applicants

At the Public Works Department, our mission is to build and maintain a better community by delivering services to every corner of Austin. We want to set the standard for connecting people with safe and reliable infrastructure.

The Public Works Department values accountability, excellence, innovation, integrity, respect, safety, and unity. These values are supported by how we work; exploring ideas, embracing kindness, and encouraging trust.

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. This includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE to review.

Position Description

The Utility Accounts Analyst will support the City of Austin Public Works Department in the Financial Services Division. The person in this role will research and extract data from the City Customer Billing System to determine requirements for the Transportation User Fee ( TUF ) billing; evaluate site/lot plans and criteria; and provide customer service for citizens on related billing questions.

Application Details

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. If you are selected as the top candidate, starting salary will be based on overall relevant experience.

Travel

The Public Works Department is comprised of multiple facilities located throughout Austin. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to different locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Additional Information

This position may require a skills assessment.

This position will require a pre-employment Criminal Background Investigation ( CBI ).

If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

90 Day Provision For Additional Vacancy

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Pay Range

$27.90 – $34.17

Hours

8:00 AM to 5:00 PM, Monday through Friday

Hours may vary depending on work demands and business needs.

Job Close Date

10/27/2022

Type of Posting External

Department Public Works

Regular/Temporary Regular

Grant Funded or Pooled Position Not Applicable

Category Professional

Location Telework/505 Barton Springs Rd, Suite 800, Austin, TX 78704

Preferred Experience

Preferred Qualifications

• Experience with presenting arguments and reasoning as an advocate representing the City of Austin, or other similar utility, in hearings, investigations, examinations, or other arenas where billing disputes are addressed.
• Experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.
• Intermediate to advanced experience using Excel.
• Experience utilizing automated utility billing systems.
• Experience making recommendations to facilitate the provision of services to customers.
• Experience leading projects.
• Experience communicating (both written and verbally) with staff employees and the public.
• The ability to travel to more than one work location.

Duties, Functions And Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations. Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost. Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities. Manages assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record. Presents arguments and reasoning as an advocate representing the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Develops, revises, and implements procedures and processes to facilitate the provision of services to customers. Recruits and serves as a point of contact for utility programs. Develops, implements, and delivers training in a variety of formats and venues.

Responsibilities – Supervision And/or Leadership Exercised

• May lead others.

Knowledge, Skills And Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
• Knowledge of City practice, policy, and procedures.
• Skill in oral and written communication.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in handling multiple tasks and prioritizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to lead others.
• Ability to establish and maintain good working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*). * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? * Describe your experience with presenting arguments and reasoning as a representative advocating for the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Please include in your answer the specific position(s) listed on your application in which you used the system(s), the number of years/months of experience, and the role in which you served.

• The minimum qualifications for the Utility Account Analyst position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications of the position?
• Yes
• No
• Yes
• No

(Open Ended Question)

• Describe your experience providing customer service for a utility or another commercial/government organization, or other experience related to the job. Please include in your answer the specific position(s) listed on your application in which you used the system(s), the number of years/months of experience, and the role in which you served.

(Open Ended Question) * Describe your experience using automated utility billing systems. Please include in your answer the specific position(s) listed on your application in which you used the system(s), the number of years/months of experience, and the role in which you served.

• Which of the following best describes your proficiency with Microsoft Excel?
• No experience
• Basic: create/edit simple spreadsheets, sort data, enter formulas
• Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT
• Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations

(Open Ended Question)

• Describe in detail your experience making recommendations to facilitate the provisions of services to customers. Please include in your answer the number of years/months of experience, the specific position(s) listed on your application in which you performed these duties, and the role in which you served.

(Open Ended Question)

• Describe in detail your experience leading projects. Please include in your answer the number of years/months of experience, the specific position(s) listed on your application in which you performed these duties, how many people you lead, and the role in which you served.

(Open Ended Question)

• Describe in detail your experience communicating (verbally and written) with staff employees and the public. Please include in your answer the number of years/months of experience, the specific position(s) listed on your application in which you performed these duties, and the role in which you served.

(Open Ended Question)

• Do you have the ability to travel to multiple sites as part of the regular job duties?
• Yes
• No

Optional & Required Documents

Required Documents Resume Cover Letter Optional Documents