Information Technology

Full Time Herndon, VA Smithsonian Institution

Job Summary

Smithsonian Institution is seeking candidates for a position of Information Technology on Full Time basis located at Herndon, VA. Do not forget to review the job posting carefully before apply online.

Job Title: Information Technology
Company Name: Smithsonian Institution
Job Location: Herndon, VA
Job Type: Full Time
Job Category: Museums
Job Link Expiry: 2023-04-15
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About the job

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Summary This position is in the Smithsonian Institution (SI), Office of the Chief Information Officer (OCIO). The employee serves as the senior IT systems/applications administrator of a variety of commercial software applications/systems that are used throughout the Institution, primarily in support of collaboration applications. More than one selection may be made from this announcement. Responsibilities As an Information Technology Specialist (Customer Support), the incumbent will perform the following duties: Develops and executes project plans that cover acquisition, testing of new tools, modification of existing tools, integrating new technologies to meet customer requirement testing, customer notification, and final implementation. Creates and modifies documentation including end user reference guides and operational support procedures. Develops, documents, modifies and implements the process by which users receive access and training to each system. Manages licenses, including removing users who no longer need access. Provides instruction and assistance to OCIO customers on supported software. Identifies areas where formal customer documentation is needed and then takes the lead in developing that documentation within Service Now Knowledge Base. Requirements Conditions of Employment Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer Males born after 12/31/59 must be registered with Selective Service. Conditions of Employment COVID-19 VACCINATION REQUIREMENTS: For the latest information on the COVID-19 vaccination requirements and its impact on your application, click on Smithsonian Institution’s Frequently Asked Questions. Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Qualifications GS-13 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-12 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as experience providing technical support to escalated and complex issues in relation to commercial software applications and systems such as ArcGIS, Dropbox, Endnote, File Transfer Protocol, LISTSERV, LinkedIn training, Mathematica, Office 365 Products, DocuSign and Adobe Creative Cloud; and developing, documenting, and implementing procedures and end user reference guides. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Education There is no substitute for education. Additional Information This position is included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid.

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