WIC Management Analyst

Full Time Austin, Texas Metropolitan Area Texas Health and Human Services

Job Summary

Texas Health and Human Services is seeking candidates for a position of WIC Management Analyst on Full Time basis located at Austin, Texas Metropolitan Area. Do not forget to review the job posting carefully before apply online.

Job Title: WIC Management Analyst
Company Name: Texas Health and Human Services
Job Location: Austin, Texas Metropolitan Area
Job Type: Full Time
Job Category: Government Administration
Job Link Expiry: 2023-04-15
Posted on: Jobstri.xyz

Job Details:

About the job

Job Description

Management Analyst V

Want to use your highly refined Business Analyst skill set to directly impact hundreds of thousands of Moms and babies across Texas each year? You will be working side by side with some of the most innovative and progressive minds, utilizing technology and process improvement strategies to streamline operations that result in better services to our prized population. Join our diverse, dynamic and progressive team at Texas WIC.

Under the general direction of the Director of Texas WIC, serves as the business analyst for WIC state program operations. Performs highly advanced and senior-level professional administrative and policy and procedure analysis work. Work involves overseeing and implementing organizational analysis, studies and evaluations, evaluating systems, processes and procedures, overseeing work modernization and simplification studies, and evaluating operational efficiency and effectiveness. Work involves extensive process design and redesign and process mapping. Work also involves authorship, strategic consolidation and editing of policies, procedures and reference documents. This position will assign tasks and coordinate the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions


Assess operational policies, procedures and organizational practices in conjunction with federal regulations, state law, cost principles, procurement and contracting standards and purchasing standards. Utilize extensive process mapping, swimlane diagramming, precedence diagramming, value stream mapping, force field analysis, Pareto charting, and other process improvement tools and techniques to identify organizational barriers, specifically differentiating between organizational process weakness and regulatory/legal barriers. Consult with HHSC Legal, USDA Regional and National Food and Nutrition Services, USDA State Systems Support, US Data Services, Texas Department of Information Resources, Texas Office of Inspector General, and other regulatory and support organizations to discuss, get authority/approval for changes to WIC operations and support systems.

Propose operational refinement/change to the state WIC director and leadership director team on topics including: using technology to the greatest extent possible to automate processes, system changes to minimize human error, policy changes to maintain effective operational controls while reducing approval timeline and/or number of approvers, process changes to strengthen operational controls, process changes to remove obsolete/unnecessary steps, policy changes to lessen administrative burden for our subrecipients, contractors, vendors and grocers, process changes to strengthen our quality assurance and monitoring including existing technology integrations with 3rd party contractors.

Reviews historical and current records, reports and data for trends, thresholds, triggers, and actions to form a comprehensive opinion of programmatic weakness/deficiencies/opportunities. Develops models and forecasting tools to present and interpret data, identifies alternatives to current operations, suggests process redesigns.

Oversees the design of new forms, reports and processes to ensure they conform to WIC standards of simplicity, efficiency, effectiveness and integration.


Leads workgroups on planned and ad-hoc policy and procedure redesign. Works closely with the policy team to ensure proposed changes to policy don’t create additional barriers and/or process inefficiencies. Works with WIC policy team and USDA regional and national offices to resolve and get final approval on policy changes. Leads workgroups on unit integration within the WIC program, highlighting process documentation, overlap, leadership approvals, division of duties and duplication of efforts. Spearheads and coordinates with WIC senior leadership team a comprehensive review of every staff position and their role in our RACI (Responsible, Accountable, Consult, Inform) matrix and associated procedures to ensure WIC business processes have owners, are documented, repeatable, in plain language and have a backup for continuity of operations. Coordinates ongoing assessment and revision of RACI matrix. Identifies in conjunction with internal and external stakeholders, business practices, policies or procedures that inhibit or delay effective program operations and develops solutions.

Conducts training to ensure user adoption and effective implementation of process changes.

Studies and analyzes user adoption and effectiveness of programmatic operational changes.

Oversees the collection, refinement and warehousing and predictive modeling of operational data used to determine program effectiveness.

Advises management on industry initiatives and busines process studies, suggesting revisions to current systems and methods to incorporate more effective processes.

Presents forecasts and predictions with corresponding milestones to help WIC leadership assess the efficiency and effectiveness of operational changes as well as the predicted benefit from proposed operational changes.

Identifies potential initiative risks and difficulties and designs strategies to mitigate or avoid them. Coordinates and/or participates in developing corrective action plans for initiatives, projects or programs determined to be out of compliance with established policies or processes.


Evaluates key organizational functions and activities being considered for insourcing or outsourcing. Makes recommendations for changes to organizational structure and functions to maximize employee productivity and engagement. Makes operational suggestions to the state WIC director on activities that are better outsourced due to the highly specific or technical nature of the work or unpredictable/sporadic need.

Coordinates the work of others.

5% – Perform other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations.

Knowledge Skills Abilities

Knowledge of continuous improvement methodologies

Knowledge of processes, inputs and outputs, integrated systems

Knowledge of organizational development and management practices as applied to the analysis, evaluation, development and implementation of programs, policies, and procedures

Knowledge of statistical analysis

Skill in creating customer focused systems with feedback loops

Skill in process mapping

Skill in identifying bottlenecks, redundancies, and waste

Skill in strategic planning and systematic approaches to Total Quality Management

Skill in the use of a computer and software to include process mapping, project management software, precedence diagramming, and defect resolution software

Ability to evaluate problems and develop alternative solutions

Ability to oversee studies, and to develop and interpret policies and procedures

Ability to design and lead initiatives to implement policies and procedures

Ability to prepare concise reports and to communicate effectively

Ability to lead matrixed teams as well as directly supervise the work of others

Registration Or Licensure Requirements


Initial Selection Criteria

Experience mapping processes and using process mapping software

Experience Analyzing Business Requirements

Experience revising policies

Experience writing procedures

Preferred Criteria: Certified Business Process Associate (CBPA), Certified Business Process Professional (CBPP), Certified Business Process Leader (CBPL), Certified Business Analysis Professional (CBAP), Certified Information Technology Professional (CITP), Lean Six Sigma, Certification in Risk Management Assurance (CRMA)

Additional Information

Initial screening is based on the initial screening criteria. A successful application will demonstrate the applicant meets all initial screening criteria as well as identify any preferred requirements the applicant meets. Applications must demonstrate that the initial screening criteria is met in the Employment History section of the application (resume information WILL NOT be considered). Please ensure you include dates in your employment history so there is a clear timeline associated with any minimum times specified in the initial screening criteria. Also please ensure you check “supervisory/managerial” if it was a supervisory position and make sure to fill out the number of employees. All applicants chosen to participate in the interview process will be required to complete at least 1 skills test exercise as part of the interview to demonstrate proficiencies and perspectives associated with this role.

MOS Code

There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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