Services Manager

Full Time Austin, Texas Metropolitan Area Texas Health and Human Services

Job Summary

Texas Health and Human Services is seeking candidates for a position of Services Manager on Full Time basis located at Austin, Texas Metropolitan Area. Do not forget to review the job posting carefully before apply online.

Job Title: Services Manager
Company Name: Texas Health and Human Services
Job Location: Austin, Texas Metropolitan Area
Job Type: Full Time
Job Category: Government Administration
Job Link Expiry: 2023-04-15
Posted on:

Job Details:

About the job

Job Description

Under the direction of the Operations Branch Manager, the Specialty Health Administrative Services Manager provides direct supervisory and operational support to staff. This manager will perform moderately complex managerial work providing planning, implementation, and oversight of office-wide operational and administrative services, provider relations and quality assurance and improvement initiatives. Responsible for the development of the office’s quality improvement plan. Responsible for assisting with office, section and department level initiatives and incorporating policies, plans and staff resources to achieve the desired objectives. Work includes project management knowledge, skill and expertise and coordinating projects related to public health activities. Manages and develop policies and procedures related to quality improvement, communications, training and provider relations. This position utilizes accepted project management tools and principles to ensure organizational milestones stay on track. Work involves managing and refining ongoing operations, coordinating input from multiple stakeholders and finalizing processes into documented procedures. Responsible for supporting a positive workplace culture. Plans, assigns, and supervises the work of others and ensures the effective use of resources; performs advanced managerial work with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions

Provides direct supervisory oversight to staff from varying disciplines including staff performing quality improvement, training, communication, and provider relations activities. Develops, coordinates, implement and provide written, professional updates on the office quality improvement plan. Ensures the development of the quality improvement plan is in alignment within budget, aligns with agency and office strategic plans, and in compliance with agency standards, customer service principles, and organizational improvement principles. This will include the development or revision of performance metrics which are data driven, and measurable. Develops criteria for evaluating the program, proposals, and other relevant information.

Ensures cooperative and functional oversight to provider relations activities and partnerships, maintaining the highest level of integrity and transparency with all contract life cycle functions. Provides appropriate oversight with providers, including, but not limited to TMHP, to ensure all performance metrics utilized through provider agreements are in line with agency expectations for monitoring and quality. Supports the office regarding subject matter expertise in the process of administrative reviews and fair hearings to achieve equitable results for clients served. Provides oversight and direction to internal communications team ensuring program web content, handbooks and program documents are in alignment with agency and office expectations on branding and style.

Provides leadership and guidance in project management as it relates to the operations and provider relations. Oversees, monitors and manages projects from start to completion. Manages staff to compile and distribute project information, status reports. Monitors and manages project quality to ensure project deliverables are acceptable and fulfill the needs of the programs. Supports audit tasks or audit responses that may be related to current projects. Provides leadership in the development of program policy, finance, management, and reporting. Supports the creation and modification of systems, processes and procedures to ensure timely and efficient execution. Participates in strategic planning for quality improvement, provider relations, communications, and budget processes, methodologies.

Proactively cultivates a positive culture with an engaged and accountable workforce. Ensures staff working within their purview are adequately trained, qualified and meet the standards and expectations of the office. Ensures staff are accessible and work cooperatively to maintain a functional support system. Creates and implements development and mentoring plans and sets clear expectations of staff. Implements all human resource requirements and personnel-related functions for all direct staff. Creates feedback mechanisms for improvement and input on workplace culture and programmatic innovation, and appropriately responds and/or implements changes based on staff and management input. Coaches, guides, and schedules team for maximum performance. Attends leadership meetings including divisional, sectional and office level to ensure consistency of information and stability of program operations. Attends internal and external meetings as necessary to ensure program representation and provide continuity to the office. Supports the Operations Branch Manager by assuming the responsibilities as determined and authorized by the Operations Branch Manager and provides and upholds consistent leadership and office culture for all staff within the office.

Attends works on a regular and predictable schedule in accordance with agency leave policy. Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations

Knowledge Skills Abilities

Knowledge of local, state, and federal laws

Knowledge of regulations relevant to a business function, division, or department

Knowledge of analysis of statute, rules and policies

Knowledge of the principles and practices of quaity improvement and quality management

Knowledge of leadership development and techniques

Knowledge of management/leadership best practices

Knowledge of team building

Skill in the development of performance based metrics

Skill in the oversight and reporting of data driven performance metrics

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skill in operating computers and applicable computer software

Skill in evaluating staff performance and developing performance plans

Ability to manage business function, division, or department activities

Ability to communicate verbally and in writing in an effective, tactful and diplomatic manner

Ability to establish goals and objectives

Ability to understand strategic goals business operating plans

Ability to devise solutions to administrative problems

Ability to develop and evaluate administrative policies and procedures

Ability to prepare reports to communicate effectively

Ability to plan, assign, and supervise the work of others

Initial Selection Criteria

Registration or Licensure Requirements:

  • 2 or more years of experience in a supervisory or manager role
  • 2 years of experience working in a health and human services field regarding public health

Additional consideration may be granted to those with the following preferred criteria:

  • Experience working with Texas Health and Human Services
  • Lean, Six Sigma, PMP, CAPM, or other quality or project management certification

Additional Information

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete. A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine salary in the event that you are selected for this position.

Additional consideration may be granted to those with the following preferred criteria:

  • Experience working with Texas Health and Human Services
  • Lean, Six Sigma, PMP, CAPM, or other quality or project management certification

MOS Code

No direct military equivalent.

Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at

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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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