Job Summary

Texas Health and Human Services is seeking candidates for a position of Community Care Worker I on Full Time basis located at San Antonio, TX. Do not forget to review the job posting carefully before apply online.

Job Title:	Community Care Worker I
Company Name:	Texas Health and Human Services
Job Location:	San Antonio, TX
Job Type:	Full Time
Job Category:	Government Administration
Job Link Expiry:	2023-04-15
Posted on:	Jobstri.xyz

Job Details:

About the job

Job Description

Community Care Worker I Job Description:

• Performs entry level case management work for Community Care Services Eligibility (CCSE).
• Determines eligibility for CCSE program services.
• Authorizes and monitors CCSE program services.
• Interviews elderly and/or individuals with disabilities.
• Documents information manually and into multiple automated systems.
• Verifies case information utilizing multiple automated systems.
• Explains program benefits and requirements.
• Refers individuals to other programs and/or agencies.
• Completes special assignments and/or reports.
• Maintains confidentiality of all incoming and outgoing information.
• Understands and adheres to all HHSC and CCSE policies and procedures.
• Provides outstanding customer service in person, over the telephone, and via e-mail.
• Maintains a positive and productive attitude while working in a fast-paced environment.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Performs other duties as assigned.
• Interviews applicants, consumers, and resource persons and conducts home/site visits to assess the need for services.
• Works effectively with consumers, their families, provider agencies, and other state agency staff to compile information and ensure services are authorized appropriately and accurately.
• Conducts reviews to determine and re-determine eligibility.
• Obtains, verifies, and calculates income and resources to determine financial eligibility.
• Documents information manually and into multiple automated systems.
• Develops, coordinates, and explains client services and plans, and authorizes services to help meet an individual’s needs.
• Serves as a consumer advocate and agency representative in locating available resources and making referrals to community resources, when appropriate.
• Prepares basic-level special assignments, narratives, and statistical reports.
• Monitors services provided by contract agencies to measure the effect of services delivered and to detect any problems.

Knowledge Skills Abilities

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.

Registration Or Licensure Requirements

A current valid driver license.

Initial Selection Criteria

• Prefer education and/or experience indicating the individual possesses the knowledge, skills, and abilities necessary for acceptable job performance.
• Must be willing to travel at least 85% of the time.
• Prefer typing at least 30 wpm.
• Experience with Microsoft products such as Word, Outlook, and Excel.
• Employment application illustrates knowledge of business English to compose correspondence, document, and record information.
• Ability to operate a computer and general office equipment.
• Experience with the aged and/or disabled preferred.
• Experience interviewing, documenting, and reporting information preferred.
• Experience communicating effectively with a wide variety of people in different types of situations/environments.

Additional Information

• This position will be located at: 1067 Bandera Rd., San Antonio, TX 78228.
• Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
• This position is included in a career track series and will be filled at the Worker I level unless the selected applicant’s qualifications meet career track promotion eligibility requirements. Applicants with previous employment with CCSE/CCAD will be reviewed by program management to determine appropriate entry level.
• Must be able to attend training which may require overnight stay.
• At the point of selection for an interview, the most recent performance evaluation may be requested.
• Must be able to conduct home visits in an assigned territory which could be within a 100-mile radius from headquarters.
• In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodations to participate in the interview process, please notify the person scheduling the interview.

MOS Code

• Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form – Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.